Warranty & Returns Policy

Juciao.com.au will accept the return or exchange of any product purchased from our company within 14 days after you receive your order. All equipment must be in brand new condition and in the original packaging. We cannot accept equipment that has been used or is no longer in the original packaging. Proof of purchase is required, and the batch number must match that of the invoice for returns or exchanges to be processed. For returns or exchanges, the customer is responsible for all shipping charges.

At Juciao, we provide top-tier paddles known for the highest quality and performance at the most affordable prices.

Warranty Policy

All paddles have a limited 6-month structural warranty against manufacturer defects and workmanship of the paddle.

  • 4-month limited warranty on core materials, deformation, and delamination.
  • Our warranty is non-transferable and only valid for the original purchaser.
  • Proof of purchase is required (bank and credit card statements are acceptable).
  • All paddles are inspected by our independent distribution contractor prior to shipping to customers.
  • Any reported factory defects on arrival must be presented to Standout with photographic evidence before use, in line with the return policy (including the handle plastic wrap still on the handle).
  • If approved under warranty, we aim to issue a replacement within 10 business days from arrival at our inspection facility.

Juciao reserves the right to determine whether a paddle is covered by our warranty and whether to replace it. The warranty does not apply to replacement paddles. The warranty is void under the following conditions:

  • Normal wear and tear.
  • Damage caused by improper usage, such as striking the ground, other paddles, or any object other than a pickleball.
  • Negligence, acts of nature, or accidents.
  • Wear and fading of graphics (including normal graphic wear).
  • Use in commercial applications or rentals.
  • Modifications or repairs made to your paddle.
  • Purchasing from a non-authorized Standout Pickleball dealer.
  • Purchasing a used paddle.
  • Winning the paddle in a promotion or competition.

Apparel and Accessories (bags included)

  • Items may be exchanged within 10 days of receiving goods.
  • Items may be returned within 10 days and will incur a 20% restocking fee.
  • Items must be exchanged/returned in new condition in original packaging. Items in used condition will not be accepted.
  • You may choose to have your item(s) returned to you by post after inspection at your own cost.

Warranty Claim

Please email a short movie clip clearly showing the defect along with your proof of purchase and paddle serial number to: info@juciao.com.au.

Return Policy

Each customer will have 14 calendar days to return an item from the date the order arrives (conditions apply). Customers are responsible for all shipping costs incurred on all returns or exchanges. Shipping costs are non-refundable.

Refund Policy (returns within 30 days)

  • 30 days (after placing the order) – full refund on paddles returned in as-new condition with original packaging. New condition includes the plastic wrap around the products.
  • Paddles returned after 7 days and before 30 days will incur a 20% restocking fee. Damaged paddles will not be accepted. Damage is defined as paddles that have stock grips removed, stock grips stained or with odor, scuffed, cracked, and blemished edge guards, scratches, dents, and marking on the face of the paddle, or any signs of heavy use.
  • You may choose to have your paddle returned to you by post after inspection at your own cost.
  • If approved, a refund will be issued within 10 business days from arrival.